1-800-482-0422

COVID19

To our Demeter Customers:

We are continuing to ship orders placed on DemeterFragrance.com. Our distribution facilities will continue to stay open in full compliance with government guidelines as well as additional precautionary steps encouraging best practices for social distancing, safety and cleaning steps to help protect and support our staff. We are monitoring this day-to-day and will keep you updated if anything changes.

Please note: All carriers are at capacity and shipping/transit times may be longer than usual. Please allow additional days for the FedEx, UPS, & USPS websites to update tracking data on ground and expedited shipments.

FedEx delivery commitment times
Air cargo capacity remains limited, and we are adjusting our networks to better enable us to continue delivering much-needed goods and services during these ongoing market constraints. We are adjusting delivery commitment times for several FedEx Express® services in the U.S. November 1, 2021 through December 31, 2021.

FedEx Money-Back Guarantee
FedEx money-back guarantee (MBG) is suspended for FedEx Express® services for which MBG was previously reinstated November 1, 2021 through January 16, 2022.

To read more: click here.

We understand the uncertainty you may be experiencing at this time. As always, we’re committed to being responsive to your needs and our support staff are available to help you. If you have any questions, please contact our Consumer Service team at CustomerService@DemeterFragrance.com or call us at 800-482-0422, Monday through Friday, 9 AM to 5 PM EST.

We have been carefully monitoring the information coming from the Center for Disease Control (CDC) and other government authorities regarding the Coronavirus (COVID-19) situation and will adjust all decisions as needed relating to compliance and safety daily.

Scent has the power to comfort us, and we hope you can find some comfort at home during this unprecedented time.

Your family at Demeter