Where Does Demeter Ship To?
Demeter ships worldwide, anywhere UPS or Fed Ex will deliver Dangerous Goods, at a flat rate. Regardless of how much product you purchase, your shipping and handling rate will not increase.
What Are The Shipping & Handling Costs?
Regardless of how much product you purchase, your shipping and handling rate will not increase. Basic shipping & handling costs are:
For true contiguous, regardless of how much product you purchase, your shipping and handling costs for UPS Ground and UPS SurePost are a flat rate and will not change:
UPS SurePost = $7.99
UPS Ground = $10.99
And while the costs are higher, we offer flat rate air shipping to Alaska, Hawaii and Puerto Rico:
UPS Alaska, Hawaii and Puerto Rico = $19.99
The cost of all other shipping options, domestic and international, are the actual cost of freight, after our discount from UPS:
UPS 3-Day Select
UPS 2-Day Air
UPS Next Day Air Saver (delivery by end of next business day)
International Shipping Charges
Our international shipping, for all countries except Canada, includes the preparation of the special documents and packaging necessary for shipping most fragrance products internationally, and the actual freight. It DOES NOT include any specific charges imposed or required by the local government or customs, such as:
We do not know and cannot be responsible for all the various rules and different importation taxes throughout the world. We strongly recommend you understand your local rules and regulations to avoid surprises.
What Are Your Delivery Times?
Delivery times generally vary depending on which UPS, FedEx, USPS, shipping zone you reside in. We ship from Pennsylvania, Zip Code 17870, and average delivery times are as follows, but please realize these are indicators and averages, and will vary with the time of year. There are no guarantees or assurances that your particular package will arrive at a particular time. If you require precise delivery, use the expedited shipping options (3rd day, 2nd day, Next Day):
Unfortunately, WE CANNOT GUARANTEE ANY DELIVERY TIMES UNLESS USING EXPEDITED SHIPPING (3RD DAY, 2ND DAY, NEXT DAY). This is because we are dependent on outside delivery agents such as FedEx, who do not guarantee their delivery schedules. Demeter will never be responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. Packages that have tracking numbers but have not been received will be the customer’s responsibility to contact the shipping company and follow their instructions before claims are filed and a reshipment is placed. That being said, we strive to provide accurate lead times and timely updates should any lead-time estimate change. We VALUE our customers, APPRECIATE their business, and will do EVERYTHING IN OUR POWER TO SERVE YOU WELL.
How Long Does It Take To Process An Order?
Most orders are processed within TWO BUSINESS DAYS of receipt and by default, ship standard delivery. Actual shipping time is contingent upon availability of merchandise and credit verification.
How Soon Will The Order Ship After It Is Processed?
Most orders are shipped within five (5) business days of receipt. No orders are shipped on Saturdays or Sundays or standard business Holidays. In the event of delays, every effort will be made to contact you by phone, e-mail, or snail-mail. If the delay is due to back-order, you will receive notice and be given the choice to remain on back-order, substitute another item, or cancel your order.
For Canada, orders ship on following Friday.
How Quickly Will Expedited (2nd Day, 3rd Day, Next Day) Order Ship?
Orders with expedited shipping will ship the same business day if placed before 10 AM Eastern Time, or the following business day if placed after 10 AM. Eastern Time. No orders are shipped on Saturdays or Sundays or standard business Holidays. In the event of delays, every effort will be made to contact you by phone, e-mail, or snail-mail. If the delay is due to back-order, you will receive notice and be given the choice to remain on back-order, substitute to another item, or cancel your order.
To view UPS Daily Shipping Rates & Maps, please use the following links:
What is Your return Policy?
You can return anything you purchased from www.DemeterFragrance.com for credit, exchange or refund. Send whatever you would like to return to:
Demeter Fragrance Library
12 North Gate Road
Great Neck NY 11023
Please include all your contact information, order number if available and a brief note explaining the resolution you would like; refund, store credit, or of an exchange, please specify what products you would like as replacements. Please note we do not cover shipping costs on returns. We will, however, pay any freight on exchanges sent back to you. International shipments are refund only.